My prices aren’t negotiable. I’ve carefully priced my services to reflect the time, effort, and expertise I invest in every project. This helps me stay sustainable and continue doing great work for all our clients.

I do not offer refunds for my services. However, all my contracts include a 30-day notice period. If you’re not satisfied for any reason, you’re free to terminate the agreement at any time with written notice, and the contract will conclude 30 days from the date of that notice.

This ensures a fair and transparent process for both parties, allowing time to wrap up ongoing work and facilitate a smooth transition.

Yes, I charge for all time dedicated to your account, including strategy sessions, reporting, calls, emails, brainstorms, and any other work I do on your behalf. I believe every part of the process adds value, and my billing reflects the full scope of what I bring to the table.

Yes, I am required to charge taxes based on your billing location, as mandated by Canadian tax law.

1. Clients in Quebec (QC)

If your business or billing address is in Quebec, we are required to charge:

• GST (Goods and Services Tax) at 5%. More information here.

• QST (Quebec Sales Tax) at 9.975%. More information here.

These taxes will be itemized on your invoice.

2. Clients in Other Canadian Provinces or Territories

I apply taxes based on the applicable rates in your province. This may include GST, HST (Harmonized Sales Tax), or a combination of GST and PST, depending on your location. The exact tax breakdown will appear on your invoice.

3. Clients Outside Canada

If you are located outside Canada (e.g., in the United States, Europe, or elsewhere), I do not charge Canadian taxes. However, you may be responsible for any applicable local taxes, duties, or VAT in your jurisdiction.

Yes, I offer special pricing for nonprofits using Google Ad Grants, since these accounts have unique needs and budgets. For all other services, our standard pricing (as listed on our service pages) applies. If you’re a nonprofit and curious about the Google Grants program, I’ll be happy to walk you through it.

Payments Made

In the Payments Made section of your Customer Portal, you can track all payments you’ve made, both online and offline (as recorded in the booking system).

You can filter the list to show only invoice payments and sort them by Date or Amount for easier reference.

To view a specific payment, simply click on it. You’ll be able to see the full payment receipt, along with details of the related invoice or retainer invoice. You can also download a PDF or print the receipt for your records.

You can easily make payments through the Customer Portal or directly via the invoice link I send you by email.

To make a payment:

1. Open the invoice either from the email you received or by logging into your Customer Portal.
2. Click the Pay Now button—you’ll be redirected to a secure payment page powered by Stripe.
3. Follow the on-screen instructions to complete your payment.

Enable Automatic Payments

To make future payments easier, you can choose to authorize us to charge your card or bank account automatically for upcoming invoices and recurring charges.

When making a payment, simply check the box that says:
“Allow hafferi Digital Inc to collect future charges automatically”

Once selected, your future invoices will be processed automatically using the saved payment method. You can update or cancel this authorization anytime through the Customer Portal.

If you experience any issues accessing your invoice or need assistance with payment, please don’t hesitate to contact me.

I don’t usually send quotes, as my prices are all displayed upfront for transparency. Instead, I send you a forecast on the number of hours needed to complete the work each month.

In the Payments Made section of your Customer Portal, you can track all payments you’ve made to our business. This includes both online payments and any offline payments we’ve recorded on your behalf in Zoho Books.

You can filter the list to view only invoice payments and sort them by Date or Amount for easier tracking.

To view the details of any specific payment, click on it. You’ll be able to see the related invoice or retainer invoice and access the full payment receipt. You also have the option to Download a PDF or Print the receipt for your records.

Customers can edit their card details at any time. Here’s how:

1. Go to the Home page of the customer portal.
2. Scroll down to the Card Details section and click Edit next to the card whose details you want to change.
3. Fill in the details and click Save.

I bill once per month, always on the last day of the month. You’ll only be charged for the work we’ve already delivered, regardless of the amount or type of work completed. No surprises, just a clear summary of what’s been done and what you’re paying for.

Yes — it’s safe. All credit card payments are processed securely through Stripe, one of the most trusted and widely used payment platforms in the world. Your card details are never stored on our servers; they’re encrypted and processed directly by Stripe in accordance with industry-standard security and compliance standards.

Stripe powers payments for millions of businesses globally and is known for its reliability, fraud prevention, and high security standards. In short: your payment is protected, and the checkout experience is both secure and dependable.

I require a minimum of 4 hours per month to ensure we have sufficient time to deliver quality work and effectively move the needle for your campaigns.

That said, there’s no minimum media spend. You can run ads with whatever budget you’re comfortable with; I’ll make sure it’s used wisely, whether you’re starting small or scaling up.

Late payments can happen for a variety of reasons, and I get that. At the same time, as a small business owner, I need to keep the books healthy to continue my operations. With that in mind, the CRM will send you an alert 14 and 7 days before the payment deadline. Another message will be sent on the first day after the deadline to ensure the client has received the invoice and reminders. After that, penalty fees will be applied.

In Section 3 of our contract, it is stated that all invoices carry a Net 14 payment term. Unless both Parties agree upon other payment methods, payment for invoiced services to the Consultant is payable by credit card. A late fee of 2% per month will be applied to overdue balances. Interest is compounded monthly and accrues daily.

Every business is different, so I don’t promise specific results. Factors such as industry, competition, offering quality, and your website’s performance all play a role. What I can promise is that I’ll bring our complete expertise, focus on what moves the needle, and be transparent about what works (and what doesn’t).

I  accept payments in the following currencies: AUD, BRL, EUR, GBP, USD and ZAR.

If you want to be billed in another currency than CAD (Canadian dollar), send me an e-mail once your subscription is confirmed.